Tuesday, May 20, 2008
Friday, May 16, 2008
Thursday, May 15, 2008
Hospitality
environmental
scan
Overview of the Hospitality Industry
April 2007
Labour Market Trends
The DEWR Australian Jobs 2005, showed
employment growth of 13.9% or 60,900 new jobs
created in Accommodation, Cafes and Restaurants
in the 5 years to February 2005, with the industry
employing 498,900 people in February 2005. This
puts it in the top 5 growth industries. The report
predicts a projected annual job growth rate of
2.2% pa or 11,700 pa until 2009-10. The same
report indicated job prospects for chefs and cooks
as being very good and good respectively, with
strong future job growth.
There is a high proportion of part-time
employment in the industry with almost half of the
jobs being part-time; in addition there is a growing
trend of casualisation of the work force. 40% of
accommodation in the Accommodation, Cafes and
Restaurants Industry is in regional areas of Australia.
The DEWR Skills in Demand Lists States and
Territories – 2006 shows a statewide shortage
or cooks and chefs in all States and Territories.
Skills Shortages
There are enormous skills shortages in the industry,
which were identifi ed through the National
Industry Skills Initiative and published in “A Recipe
for Change” which indicated that 90% of employers
believe there is a persisting shortage of chefs,
qualifi ed cooks, bakers and pastry cooks. The
same report estimates a shortfall in the number
of cooks and chefs in Australia of around 2000
individuals. Although this report was published in
2001 anecdotal feedback gathered by Restaurant
& Catering Australia indicates that the situation
has not improved, and has indeed deteriorated.
Overview of the Hospitality Industry
The hospitality industry is large and diverse and is normally referred to as the Tourism and Hospitality
Industry. The industry covers sectors such as:
° Restaurants and Cafes
° Hotels
° Clubs
° Meetings and Events
° Tours Operators
° Tours Guides
The hospitality industry is primarily made up of small businesses with 85% of all businesses in the sector
employing fewer than 20 persons. The industry has metropolitan focus, however, this is changing with the
increasing importance of emerging sectors such as food and wine tourism.
The tourism and hospitality industry is an extremely important part of the economy with it accounting for
3.7% of GDP in the 2004/05. With an anticipated annual growth rate to 2015 of 4.3% of inbound tourism and
0.5% increase in domestic tourism the importance of the industry is only set to increase.
Overview of the
Additional research undertaken by Restaurant &
Catering Australia suggests that the shortages
of 2,000 chefs and cooks is likely to be matched
by 2,000 services staff , 2,500 kitchen hands and
1,500 supervisors. “the waiting is over” (a report
commissioned under the National Skills Shortage
Strategy) further supports this claim, where survey
respondents indicated the positions they have
most diffi culty fi lling were those of chefs and
cooks, followed by food and beverage attendants.
Skill Needs in the Industry
The skill needs of the industry are far wider than
the technical skills easily identifi ed. They include
employability skills, such as problem solving,
communication and teamwork. These skills are
critical to the success of small business in such a
rapidly growing industry. New entrants to the
industry need a basic set of threshold technical
skills which will enable them to deliver the level of
service required, however, when asked to rate on
a scale what the most important characteristic are
when recruiting new employees, employers will
inevitably rate attitude and personal presentation
above qualifi cations and experience. The ability of
employees to multi skill is also important from a
small business perspective. In addition, employers
are looking for fl exible sets of skills that can be
tailored to meet the needs of individual businesses.
Challenges faced in engaging young
people
The hospitality industry has a number of barriers
to overcome in engaging young people in the
industry. They include, but are not limited to:
° Young people still have a perception of the
industry as being a job they do while waiting to
get a “real job”;
° Lack of knowledge of career paths and job
outcomes possible in the industry;
° Diffi culty in encouraging those people who
have the correct attributes and attitude to succeed
in the hospitality industry into joining it;
° Lack of promotion of the portability of the skills
learnt in the hospitality industry; and
° Overcoming the perception of unfriendly work
hours for young people, including shift work,
weekends and highly seasonal work in some cases.
Useful websites:
www.chef.org.au
www.careersgateway.serviceskills.com.au
www.restaurantcater.asn.au
www.aha.org.au
For more information please contact:
Karen Jack
National Industry Career Specialist - Services
Industry
Restaurant & Catering Australia
Suite 17, 401 Pacific Hwy
ARTARMON NSW 2064
Phone: 02 9966 0055
Fax: 02 9966 9915
karenj@restaurantcater.asn.au
www.servicesindustryaustralia.com
Australian Jobs 2005 – Department of
Employment and Workplace Relations
Australia’s tourism facts and fi gures at
a glance, October 2006 – Department
of Industry Tourism and Resources
The Business of Eating of Out– An
industry Action Agenda for the
Restaurant & Catering Industry
“A Recipe for Change” – A Department
of Education Science and Training
National Industry Skills Initiative report
“the waiting is over” – A Department of
Education Science and Training National
Skills Shortage Strategy report
The following sources where used
to compile this information:
scan
Overview of the Hospitality Industry
April 2007
Labour Market Trends
The DEWR Australian Jobs 2005, showed
employment growth of 13.9% or 60,900 new jobs
created in Accommodation, Cafes and Restaurants
in the 5 years to February 2005, with the industry
employing 498,900 people in February 2005. This
puts it in the top 5 growth industries. The report
predicts a projected annual job growth rate of
2.2% pa or 11,700 pa until 2009-10. The same
report indicated job prospects for chefs and cooks
as being very good and good respectively, with
strong future job growth.
There is a high proportion of part-time
employment in the industry with almost half of the
jobs being part-time; in addition there is a growing
trend of casualisation of the work force. 40% of
accommodation in the Accommodation, Cafes and
Restaurants Industry is in regional areas of Australia.
The DEWR Skills in Demand Lists States and
Territories – 2006 shows a statewide shortage
or cooks and chefs in all States and Territories.
Skills Shortages
There are enormous skills shortages in the industry,
which were identifi ed through the National
Industry Skills Initiative and published in “A Recipe
for Change” which indicated that 90% of employers
believe there is a persisting shortage of chefs,
qualifi ed cooks, bakers and pastry cooks. The
same report estimates a shortfall in the number
of cooks and chefs in Australia of around 2000
individuals. Although this report was published in
2001 anecdotal feedback gathered by Restaurant
& Catering Australia indicates that the situation
has not improved, and has indeed deteriorated.
Overview of the Hospitality Industry
The hospitality industry is large and diverse and is normally referred to as the Tourism and Hospitality
Industry. The industry covers sectors such as:
° Restaurants and Cafes
° Hotels
° Clubs
° Meetings and Events
° Tours Operators
° Tours Guides
The hospitality industry is primarily made up of small businesses with 85% of all businesses in the sector
employing fewer than 20 persons. The industry has metropolitan focus, however, this is changing with the
increasing importance of emerging sectors such as food and wine tourism.
The tourism and hospitality industry is an extremely important part of the economy with it accounting for
3.7% of GDP in the 2004/05. With an anticipated annual growth rate to 2015 of 4.3% of inbound tourism and
0.5% increase in domestic tourism the importance of the industry is only set to increase.
Overview of the
Additional research undertaken by Restaurant &
Catering Australia suggests that the shortages
of 2,000 chefs and cooks is likely to be matched
by 2,000 services staff , 2,500 kitchen hands and
1,500 supervisors. “the waiting is over” (a report
commissioned under the National Skills Shortage
Strategy) further supports this claim, where survey
respondents indicated the positions they have
most diffi culty fi lling were those of chefs and
cooks, followed by food and beverage attendants.
Skill Needs in the Industry
The skill needs of the industry are far wider than
the technical skills easily identifi ed. They include
employability skills, such as problem solving,
communication and teamwork. These skills are
critical to the success of small business in such a
rapidly growing industry. New entrants to the
industry need a basic set of threshold technical
skills which will enable them to deliver the level of
service required, however, when asked to rate on
a scale what the most important characteristic are
when recruiting new employees, employers will
inevitably rate attitude and personal presentation
above qualifi cations and experience. The ability of
employees to multi skill is also important from a
small business perspective. In addition, employers
are looking for fl exible sets of skills that can be
tailored to meet the needs of individual businesses.
Challenges faced in engaging young
people
The hospitality industry has a number of barriers
to overcome in engaging young people in the
industry. They include, but are not limited to:
° Young people still have a perception of the
industry as being a job they do while waiting to
get a “real job”;
° Lack of knowledge of career paths and job
outcomes possible in the industry;
° Diffi culty in encouraging those people who
have the correct attributes and attitude to succeed
in the hospitality industry into joining it;
° Lack of promotion of the portability of the skills
learnt in the hospitality industry; and
° Overcoming the perception of unfriendly work
hours for young people, including shift work,
weekends and highly seasonal work in some cases.
Useful websites:
www.chef.org.au
www.careersgateway.serviceskills.com.au
www.restaurantcater.asn.au
www.aha.org.au
For more information please contact:
Karen Jack
National Industry Career Specialist - Services
Industry
Restaurant & Catering Australia
Suite 17, 401 Pacific Hwy
ARTARMON NSW 2064
Phone: 02 9966 0055
Fax: 02 9966 9915
karenj@restaurantcater.asn.au
www.servicesindustryaustralia.com
Australian Jobs 2005 – Department of
Employment and Workplace Relations
Australia’s tourism facts and fi gures at
a glance, October 2006 – Department
of Industry Tourism and Resources
The Business of Eating of Out– An
industry Action Agenda for the
Restaurant & Catering Industry
“A Recipe for Change” – A Department
of Education Science and Training
National Industry Skills Initiative report
“the waiting is over” – A Department of
Education Science and Training National
Skills Shortage Strategy report
The following sources where used
to compile this information:
Tuesday, May 13, 2008
Monday, May 12, 2008
Hospitality Industry
Hospitality / Personal Services
This industry category covers hospitality trades as well as retail personal services.
There is a huge range of career opportunities in this category including hotel management, commercial cookery, bakery, hairdressing, massage, community and health care, tourism, sport and recreation, retail, lifeguarding and butchery.This industry beckons to people who have strong communication skills as many roles are focused on customer service and dealing with people.There is also a lot of scope for people to travel with their skills and work in different locations across the world and bringing their experiences back to Australia.Strong employment growth is forecast over the next seven years, and there are current skills shortages particularly in the trade areas of chefs, pastry chefs and hairdressing.The area of community and health care is also growing rapidly, due to the demands of an ageing population and growth in child care needs.
DID YOU KNOW?
These service industries employ more than 2.5 million people, which equates to about one quarter of Australia's population.
Service skills industries have 637,856 core businesses in Australia, ranging from very small to large multinational businesses.
Up to 50 per cent of all young people start their working life in this dynamic industry.
When it comes to the food-based services, Australians spend 37 cents of their food and non-alcoholic beverage dollar on eating out of home. So, there is amazing demand in this area for quality produce and well-trained people with the talents to make the best of that produce - whether in a hotel, a club, child care centre or in their own cafe/restaurant business.
SPOTLIGHT - What careers are there?
Beauty Therapists - provide a wide range of face and body treatments and have a high level of public contact. Their work requires a thorough understanding of the human body, including skin biology, anatomy and physiology, nutrition and cosmetic chemistry.Community care workers - provide services to an aged or disabled person at home or in a community setting. The ultimate goal is to facilitate a state of health, wellbeing and independence appropriate to the client's needs and desires.Florists - prepare floral arrangements such as bouquets, sprays, wreaths or vases of flowers. They also organise the storage, sale and delivery of floral arrangements and may do everything from personal arrangements and wedding flowers to supplying large exhibitions, hotels and department stores. Being surrounded by beautiful things is the great part about working in this field.Hotel Service Managers - manage daily operations in the areas of customer services, food and beverage, gaming, wine or accommodation in a hotel, motel, B&B or similar. There is an emphasis on people and operations supervision with the potential to become a Hotel General Manager or Group Manager in larger hotel chains.
WHERE DO PEOPLE IN THIS INDUSTRY WORK?
Hotels, B&Bs, motels, resorts and cruise ships
Restaurants, cafes and bars
Patisseries, bakeries, catering agencies and function centres
Beauty and hair salons
Travel agencies, tour companies and visitor centres
Aged care and children's facilities and hospitals
Retail businesses in small or major shopping centres
This industry category covers hospitality trades as well as retail personal services.
There is a huge range of career opportunities in this category including hotel management, commercial cookery, bakery, hairdressing, massage, community and health care, tourism, sport and recreation, retail, lifeguarding and butchery.This industry beckons to people who have strong communication skills as many roles are focused on customer service and dealing with people.There is also a lot of scope for people to travel with their skills and work in different locations across the world and bringing their experiences back to Australia.Strong employment growth is forecast over the next seven years, and there are current skills shortages particularly in the trade areas of chefs, pastry chefs and hairdressing.The area of community and health care is also growing rapidly, due to the demands of an ageing population and growth in child care needs.
DID YOU KNOW?
These service industries employ more than 2.5 million people, which equates to about one quarter of Australia's population.
Service skills industries have 637,856 core businesses in Australia, ranging from very small to large multinational businesses.
Up to 50 per cent of all young people start their working life in this dynamic industry.
When it comes to the food-based services, Australians spend 37 cents of their food and non-alcoholic beverage dollar on eating out of home. So, there is amazing demand in this area for quality produce and well-trained people with the talents to make the best of that produce - whether in a hotel, a club, child care centre or in their own cafe/restaurant business.
SPOTLIGHT - What careers are there?
Beauty Therapists - provide a wide range of face and body treatments and have a high level of public contact. Their work requires a thorough understanding of the human body, including skin biology, anatomy and physiology, nutrition and cosmetic chemistry.Community care workers - provide services to an aged or disabled person at home or in a community setting. The ultimate goal is to facilitate a state of health, wellbeing and independence appropriate to the client's needs and desires.Florists - prepare floral arrangements such as bouquets, sprays, wreaths or vases of flowers. They also organise the storage, sale and delivery of floral arrangements and may do everything from personal arrangements and wedding flowers to supplying large exhibitions, hotels and department stores. Being surrounded by beautiful things is the great part about working in this field.Hotel Service Managers - manage daily operations in the areas of customer services, food and beverage, gaming, wine or accommodation in a hotel, motel, B&B or similar. There is an emphasis on people and operations supervision with the potential to become a Hotel General Manager or Group Manager in larger hotel chains.
WHERE DO PEOPLE IN THIS INDUSTRY WORK?
Hotels, B&Bs, motels, resorts and cruise ships
Restaurants, cafes and bars
Patisseries, bakeries, catering agencies and function centres
Beauty and hair salons
Travel agencies, tour companies and visitor centres
Aged care and children's facilities and hospitals
Retail businesses in small or major shopping centres
Thursday, May 8, 2008
Tuesday, May 6, 2008
Monday, May 5, 2008
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