Hospitality Industry

Hospitality / Personal Services
This industry category covers hospitality trades as well as retail personal services.
There is a huge range of career opportunities in this category including hotel management, commercial cookery, bakery, hairdressing, massage, community and health care, tourism, sport and recreation, retail, lifeguarding and butchery.This industry beckons to people who have strong communication skills as many roles are focused on customer service and dealing with people.There is also a lot of scope for people to travel with their skills and work in different locations across the world and bringing their experiences back to Australia.Strong employment growth is forecast over the next seven years, and there are current skills shortages particularly in the trade areas of chefs, pastry chefs and hairdressing.The area of community and health care is also growing rapidly, due to the demands of an ageing population and growth in child care needs.
DID YOU KNOW?
These service industries employ more than 2.5 million people, which equates to about one quarter of Australia's population.
Service skills industries have 637,856 core businesses in Australia, ranging from very small to large multinational businesses.
Up to 50 per cent of all young people start their working life in this dynamic industry.
When it comes to the food-based services, Australians spend 37 cents of their food and non-alcoholic beverage dollar on eating out of home. So, there is amazing demand in this area for quality produce and well-trained people with the talents to make the best of that produce - whether in a hotel, a club, child care centre or in their own cafe/restaurant business.
SPOTLIGHT - What careers are there?
Beauty Therapists - provide a wide range of face and body treatments and have a high level of public contact. Their work requires a thorough understanding of the human body, including skin biology, anatomy and physiology, nutrition and cosmetic chemistry.Community care workers - provide services to an aged or disabled person at home or in a community setting. The ultimate goal is to facilitate a state of health, wellbeing and independence appropriate to the client's needs and desires.Florists - prepare floral arrangements such as bouquets, sprays, wreaths or vases of flowers. They also organise the storage, sale and delivery of floral arrangements and may do everything from personal arrangements and wedding flowers to supplying large exhibitions, hotels and department stores. Being surrounded by beautiful things is the great part about working in this field.Hotel Service Managers ­- manage daily operations in the areas of customer services, food and beverage, gaming, wine or accommodation in a hotel, motel, B&B or similar. There is an emphasis on people and operations supervision with the potential to become a Hotel General Manager or Group Manager in larger hotel chains.
WHERE DO PEOPLE IN THIS INDUSTRY WORK?
Hotels, B&Bs, motels, resorts and cruise ships
Restaurants, cafes and bars
Patisseries, bakeries, catering agencies and function centres
Beauty and hair salons
Travel agencies, tour companies and visitor centres
Aged care and children's facilities and hospitals
Retail businesses in small or major shopping centres